Privacy policy

Gateshead Crossroads Caring for Carers Charity No. 1059917 (England and Wales) working as Carers Trust Tyne & Wear Crossroads Carer Services.
Registered as a company limited by guarantee in England and Wales No.3245594. Registered office: The Old School, Smailes Lane, Highfield, Rowlands Gill, NE39 2DB.

Use of personal information

Carers Trust Tyne & Wear is committed to protecting your privacy and does not capture and store any personal information about individuals who access this website, except where:

  • users voluntarily choose to register with Carers Trust Tyne & Wear; or
  • users make a donation to Carers Trust Tyne & Wear; or
  • users contact Carers Trust Tyne & Wear to provide email addresses, e.g. for newsletter or competition purposes.

When any such information is supplied to Carers Trust Tyne & Wear, Carers Trust Tyne & Wear is legally bound by the Data Protection Act 1998 to ensure that such information is only used for the purpose for which it was requested and also to ensure that data is held securely

No personal data obtained via the website is used for direct marketing, and we never disclose personal data to third parties for their direct marketing purposes.

Carers Trust Tyne & Wear will use the information it collects about you to help it understand more about how the website is used and to enable it to send you electronic communications about Carers Trust Tyne & Wear that may be of interest to you, including information regarding its work, current and future activities and specific appeals.

If you object to our using your personal data to send you information about our activities and appeals you can instruct us to cease doing so at any time by writing to or e-mailing the Website Manager at the address below.

Some anonymous data such as IP addresses, pages visited and time spent on the website is also collected. This information is used by Carers Trust Tyne & Wear to compile traffic statistics to enhance its understanding of how visitors use the website and to help it improve this service.

When you use Carers Trust Tyne & Wear secure online donation pages you are routed through to our online donations service providers, (it is clearly stated on the donation pages that this is the case) and the information you give (such as your credit card number and contact information) is provided only so that the transaction can take place. Carers Trust Tyne & Wear also takes appropriate measures to ensure that any personal information provided is kept secure and only for so long as is necessary for the purposes for which it was provided.

No transmission of data over the Internet can be guaranteed to be 100% secure. Carers Trust Tyne & Wear cannot ensure or warrant the security of any information you transmit to it and you do so at your own risk.

Links to other websites

This website contains links to enable you to visit other websites. Carers Trust Tyne & Wear has no control over linked websites. Accordingly, Carers Trust Tyne & Wear cannot be held responsible for the contents of any linked site or for the protection and privacy of any information or personal data which you provide whilst visiting any such site. Users should exercise caution and examine the privacy statement for the website in question before passing on any personal information.


Carers Trust Tyne & Wear makes every effort to ensure that the information contained within the pages of this website is accurate and up to date, but gives no warranty regarding its accuracy or completeness. Consequently, Carers TrustTyne & Wear accepts no liability for any losses or damages (whether direct, indirect, special, consequential or otherwise) arising out of errors or omissions contained in this website. No liability can be accepted in respect of losses or damages arising out of changes made to the content of this site by unauthorised third parties.

Access to personal information

You have a right to ask for a copy of the personal information Carers Trust Tyne & Wear holds about you (for which Carers Trust Tyne & Wear may charge a small fee), and to have any inaccuracies in your information corrected. If you believe that any information Carers Trust Tyne & Wear holds about you is incorrect or incomplete you should write to or email the Website Manager at the address below. To help us locate your records more easily please let us know something about the nature of your previous contact with Carers Trust Tyne & Wear. Any information that is found to be incorrect will be corrected as soon as possible.


Cookies are pieces of information stored by the browser on your hard drive when you visit a website and which allow an organisation to recognise the user when he or she next visits. Carers Trust Tyne & Wear does not send cookies from this website except to make it easier for users to enter the private areas of the website. Carers Trust Tyne & Wear offers users the opportunity to decline cookies.

Cookies cannot be used to determine the identity of any user. Most web browsers automatically accept cookies, but if you object to the use of cookies you may configure your browser so that it will not accept them. If you choose to do this some of the features on this website may not be available to you.

Changes to Privacy Policy

Any changes to this policy will be notified on this website for one month after the change occurs.