Frequently Asked Questions
Looking for answers as you navigate your caring role? We’ve got you covered. Get clear, concise answers to your questions here in our FAQs section.
The carer I want to refer doesn’t live in Gateshead but the person who has the care needs does. Can I still refer?
We can provide a service, but it would not be covered under our main contract with Gateshead Council. The carer would need to either pay privately or via a direct payment if they have an individual budget. If the person who needs attention resides outside of our area and you would still like to engage with our services, then feel free to contact us for more information.
Do you offer cleaning and help around the house?
A Care Service can include almost any task that enables the carer to have a break. A Care Coordinator will discuss this during an assessment in the home and negotiate a care plan with the family. Click here to read more about what our Care Service can offer.
The person with care needs doesn’t live in Gateshead. Can they still receive a service?
We can provide a service, but it would not be covered under our main contract with Gateshead Council. The carer would need to pay privately or via a direct payment if they have an individual budget.
Are there any health conditions that you are unable to provide care for?
Every circumstance is assessed individually. There are no specific health conditions that we cannot support. However, we must assess the extent of care required and whether we have the capacity to provide it. We must also consider whether a person’s behaviour presents a danger to our staff.
How is the Care Service funded?
The Care Service is funded in several ways. We have a large contract with Gateshead Council to deliver carer relief services. We also deliver services based on individual small contracts with the Council. In some circumstances, a service may not be fully covered by our main contract but a social worker may apply for additional funds to pay for the service. If a person has chosen to have a personal budget from the Council, they can use this to pay for our services. Carers can also purchase our services privately.
Can I make a referral on behalf of a carer?
Yes. Anyone can make a referral on behalf of a carer if they have their permission.